PRIVACY POLICY 

SECTION 1 - PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Kiddie Couch’s website (https://www.kiddiecouch.ca) (“website”, “we”, “our”). When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

SECTION 2 - COLLECTION OF DATA

Our website only collects information necessary to render our services to deliver the products. The information which will be collected in this process will be used to provide services to the user as well as to communicate with that user through e-mail and/or newsletters. Some information on Kiddie Couch’s website will be gathered automatically through different tools and plugins.  

2.1. Users Information Collection.

There will be a collection of information from all of our users including buyers and users when they make an account on our website or if they will use any of our given services. The information that will be provided to us includes but is not limited to: 

1. Full Name
2. Email address
3. Address (For Purpose of Shipping)
4. Users Third-Party Related Information (such as Zoom details)
5. Payment Information (Processed Automatically)
6. Any additional information relating to you that you provide to us directly through our websites or indirectly through our websites or online presence such as ‘cookies’.

2.2. Automatic Information Collection

We also collect information that is collected by general web browsers (such as Chrome, Firefox, Edge) and web hosting servers for the purpose of rendering normal services. This type of information includes (but is not limited to) website usage by users, referring websites, browser type, language and its preference, and data and time of users’ browsing history.  We may release such information in aggregate form for the purpose of making our services better. Please note that in aggregate form none of the individual users can be identified. Our website may also collect information that is considered personal identifiable information such as IP address and other information collected through cookies. We may share this information with third parties or be compliant legally. Some of the information collected automatically (but not limited to) is:

1. Browser Information
2. Operating System Information
3. Mobile Device Information (e.g., device identifier, mobile operating system, etc.)
4. IP address (stored in anonymized form)
5. Page Accessed
6. Geographic Location
7. Time of visit (by day, week, and duration)
8. Whether the visitor is a new or return visitor

 

SECTION 3 - USE OF COOKIES

Our website collects information through cookies. A cookie is a log file that collects certain information and is stored on the user's or visitor’s device or personal computer. This information will be provided back to the website if such a user or visitor makes a return visit. Our website uses cookies so it can identify and help to track the users of our website. There are many types of cookies, however, most commonly only two types of cookies are used. Session cookies are temporary cookies that are deleted once the user exits the browser while the permanent cookies remain in the users’ or visitor’s browser until the cookie log files are either deleted by the user or expired on their own. Some cookies enable our eCommerce system to remember your order through the checkout process even if you want to check out as a guest user. Mainly we use cookies in order to (i) understand how visitors are arriving on our website; (ii) in order to monitor the usage of our website; (iii) remember when a user last visited our website and if the cookie persists continuing that user’s usage from the last time; and (iv)to conduct research and development by gathering user data in aggregated form. Please note that the cookie does not contain any personal identifying information. Users can also change their browser settings to make that the cookies are not being collected by making sure the collection of the cookies is disabled.

3.1. Cookies Used At Kiddie Couch.

Cookie Name

Domain Name

Type

Duration

 

test_cookie	.doubleclick.net	Advertisement	15 minutes
_landing_page	.kiddiecouch.ca	Analytics	14 days
_y	.kiddiecouch.ca	Analytics	1 year
_s	.kiddiecouch.ca	Analytics	30 minutes
_shopify_y	.kiddiecouch.ca	Analytics	1 year
_shopify_s	.kiddiecouch.ca	Analytics	30 minutes
_shopify_sa_t	.kiddiecouch.ca	Analytics	30 minutes
_shopify_sa_p	.kiddiecouch.ca	Analytics	30 minutes
_ga	.kiddiecouch.ca	Analytics	2 years
_gid	.kiddiecouch.ca	Analytics	1 day
_gcl_au	.kiddiecouch.ca	Analytics	3 months
localization	www.kiddiecouch.ca	Functional	14 days
secure_customer_sig	www.kiddiecouch.ca	Necessary	1 year
cart_currency	www.kiddiecouch.ca	Necessary	14 days
_orig_referrer	.kiddiecouch.ca	Necessary	14 days
shopify_pay_redirect	www.kiddiecouch.ca	Necessary	1 hour
_pay_session	shop.app	Necessary	session
dynamic_checkout_shown_on_cart	www.kiddiecouch.ca	Other	30 minutes
locale_bar_accepted	www.kiddiecouch.ca	Other	session
cross-site-cookie	eshopcrm.com	Other	session
loglevel	kiddiecouch.ca	Other	never
_gat	.kiddiecouch.ca	Performance	1 minute

 

3.2. Blocking And Deleting Our Website Cookies

Most browsers allow you to refuse to accept cookies. For example:

• In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
• In Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box.
• In the Chrome web browser after you have opened Chrome, at the top right, click more and then settings. Under "Privacy and security," click Site settings. Click Cookies and from there, you can: Turn on cookies: Next to "Blocked," turn on the switch.

Please remember that cookies are files created by sites you visit. They make your online experience easier by saving browsing information. With cookies, sites can:

• Remember your site preferences.
• Give you locally relevant content.

Thus, blocking all cookies will have a negative impact on the usability of our website. If you block cookies, you will not be able to use several features on this website.

 

SECTION 4 - THIRD-PARTY LINKS

Our website/platform will not share, lease, or sell any personal user information to a third party (unless specifically required by legal authorities for lawful purposes).  We are also disclosing that there may be a presence of third-party links on our website. We will also use the services of Google Analytics in order to track users’ session activity, bounce rate, time of stay, and general traffic analytics. Most of these links will only be there in order to help us provide our services. Please note any links that are on our website are there either for marketing purposes or for other services as a requirement for the working of our website. These links may or may not be associated or affiliated with us in any way.

Please note that we may also rely on third-party platforms in order to render our services. We primarily use the services of Zoom in order to stream and deliver our video content to our users. We do not collect any information collected by these third-party services. Nor do we share or use any personal data of any user or member and hence we are not responsible for any steal, hack, theft, or otherwise unlawful use of any of the members or users' data which is provided on or through Zoom.  All the information on these platforms is collected in accordance with the official privacy policy of the website of Zoom. We urge the users and consumers of our website to keep themselves informed of any policies of such third-party websites.

 

SECTION 5 -  PROTECTION AND SHARING OF CONSUMERS AND USERS DATA

We are committed to protecting the personal data of consumers and users to the best of our ability. Data security is necessary and therefore in compliance with the global data privacy laws we have implemented the measures in order to make sure that all data belonging to the consumers and users of our website is well protected. We have made sure that all the transactions on and through our website are going through well-protected payment platforms. All the payment information including credit card information is stored on any such payment platforms that have been used to purchase on our website. Our website neither collects any payment-related information nor do we control it.

We May Share Users’ Information In Following Instances:

1. When we are required by a court of law or legal authority to do so.
2. When our business is transferred or sold to a new company or owner and in that transaction, the data stored by us will also be transferred to the new owner.
3. We may store and transfer the personal data of the users out of the United Kingdom or European region in order to better provide our services. This step will be taken in order to make our services better. Users of our website acknowledge that their data can be stored on hosting servers that are outside the jurisdiction of the United Kingdom.
4. We will share the users’ data with our service providers ( such as web-hosting providers, payment partners, etc.), affiliates, marketing partners, business partners, and others who have legal rights to access users’ data.

 

SECTION 6 - PRIVACY RIGHTS USER RIGHTS

In compliance with the user privacy rights, this statement has been provided for all the users of our website who are purchasing any of our products or using any of our services. All the users have the right to access their personal information and they have the right to know how their data is being stored on our website. Users can also have their data removed or transferred from our website.

 

SECTION 7 - CCPA COMPLIANCE

We are fully aware of all of your data protection rights. Every user is entitled to the following:

1. The Right To Access – You have the right to request our platform to know what kind of data is being collected.
2. The Right To Rectification – You have the right to request that we correct (or complete) any information you believe is inaccurate (or incomplete) about yourself.
3. The Right To Erasure – You have the right to request that we erase your personal data, under certain conditions.
4. The Right To Restrict Processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
5. The Right To With Draw The Consent  – You have the right to withdraw the consent from any of our website’s processing of your personal data, under certain conditions.
6. The Right To Data Portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
7. The Right Of Non-Discrimination – You have the right to Non-Discrimination under CCPA while you are using our website.

Any user can contact us to let us know about their rights at hello@kiddiecouch.ca.   

 

SECTION 8 - AGE LIMIT 

The only way a minor under the age of 13 can use our website is if such minor has his/her parent’s or guardian’s permission. Otherwise, anyone under the age of 13 should not provide us with any data, specifically personally identifiable information in any way. Any such information unknowingly collected by our website will be deleted as soon as we have become aware of it. 

 

SECTION 9. OPT-OUT RIGHT FROM THE E-MAIL LIST

All users have the right to opt-out of our e-mail list by removing themselves from our e-mail list. Users can either e-mail us at hello@kiddiecouch.ca if they wish to stop receiving our e-mails or they can also follow the link provided at the end of every email, follow the link to our website and choose opt-out or unsubscribe.

 

SECTION 10 -  MODIFICATIONS AND AMENDMENTS IN PRIVACY POLICY

Any amendments or modifications in this Privacy Policy will be made based on the requirements and necessities of our website. All updated information will be publicly displayed on this page.

 

SECTION 11 - CONTACT

Any questions, remarks, queries, and feedback regarding any of the above-mentioned terms of our privacy policy can be directed at hello@kiddiecouch.ca.