Our prices are based in Canadian dollars on our .ca site and in US dollars on our .com site. 

All orders ship out within 1 to 2 business days after your order is placed. Yes, really. It's that quick!

You will get an email with your tracking number as soon as it is shipped.

We ship to both Canada and the United States. We ship from Langley, BC.

Shipping is FREE on all products! No minimum spend required. We ship within Canada and USA. 

If you are local, you can also select free local pickup at checkout. See local pickup information below.

Disclaimer: In very few cases, Northern regions and remote areas may be subject to shipping charges. 

Orders are normally picked up by UPS or Canada Post within 1 to 2 business days after your order is placed and sometimes even the same day!

For shipments within Canada, delivery time is normally 1-3 business days to western provinces and 5 business days to eastern provinces.

For shipments to the US, delivery time is normally 5 business days.

Delivery to remote areas may take up to 7 business days.

Yes, we do! We offer local pickup as early as the next day. The pickup location is in Langley, BC. For pickup orders, simply select the Local Pickup option at checkout when placing your order and we will contact you with a time and location for pickup. If that time doesn’t work for you, we can arrange one that will better accommodate you.

All orders within Canada will not be charged duties. Orders shipped to the US with a value over $800USD per shipment will be subject to duties. We recommend splitting up big orders to the US to stay below the $800USD threshold.

No assembly is required. Kiddie Couch and all accessories are sealed and compressed into a box for shipping purposes. All you have to do is remove the contents from the box and remove the Kiddie Couch or accessories from their seal. Be careful not to cut the contents when opening the seal.

Once removed from packaging, the compressed foam will quickly begin to take form and expand. Depending on how long it has been in the box for, it can take anywhere from 24 hours to 2 weeks for the foam to fully expand and strengthen to its final form.

Due to compression, wrinkles in the fabric are inevitable. Steam will take these out right away. Alternatively, they will come out on their own with use.

You can keep Kiddie Couch (or accessories) compressed and sealed in the box for up to 6 months after it arrives. However, it is best to remove the contents from their box and unseal the packaging in a timely manner. This will ensure ultimate elasticity and firmness of the foam. The longer it is compressed and sealed, the longer it will take to fully expand.

Please visit Our Products page for details on dimensions.

Kiddie Couch weighs 30lbs. Our accessories vary in weight. You can find their weight on Our Products page. All products were designed to be lightweight for ease of play. 

Our foam is wrapped in ultra-soft, luxurious, water/stain repellant microvelvet. It is incredibly durable and made to last. For more information on our fabric, please visit Our Products page

Our foam is CertiPUR-US certified. This is the gold industry standard. Our foam is produced with the utmost care and safety for kids at heart. For more information on our foam, please visitOur Productspage.

All of our products come with water repellant microvelvet covers.  Our fabric is specifically designed to repel liquid instead of absorbing it. If you have a spill, simply wipe off or lift the item to let the liquid run off. However, the fabric is not fully waterproof. If a spill is left to sit, it will eventually begin to seep through the fabric and into the foam. We do sell waterproof liners for extra protection for those who need it.

Our fabric is incredibly durable and fully machine washable. Just unzip the covers to easily remove the foam and toss the covers into the washing machine. Set your washing machine to a gentle/delicate cycle and you are good to go! Do not tumble dry. Hang dry only.

Note: The water/stain repellant covers will begin to lose their repellant abilities after a few washes. The covers were specifically designed to be water/stain repellant in order to reduce washes. It is recommended to simply wipe off common spills or messes.

Yes. As long as your order hasn’t shipped yet, you can certainly cancel or modify your order. Please contact us immediately via email if you would like to cancel or modify your order. 

Due to the nature of our products, all sales are final. All of our products are sealed and compressed into a box for shipping purposes. Once our products are open, they cannot be recompressed back into the box. 

Once your order is shipped, we cannot cancel it. If you would like to cancel an order before it is shipped, please contact us immediately.

If your product is somehow defective upon arrival, please contact us immediately and we will do whatever we can to resolve any issues. Kiddie Couch comes with a one year warranty. See our warranty information below. 

YES! We are very confident and stand behind the durability of our products. Kiddie Couch and accessories all come with a one year warranty on the covers, zippers, and foam. Click herefor more information on ourKiddie Couch Warranty.